Family OS — Support

Family Pulse (Family OS) is a privacy-first family care app. If you need help, have a question, or want to report an issue, reach us directly:

Email: maew0009@gmail.com

We typically reply within a few days.

Common questions

How do I delete my data? Open the app → Settings → Delete Account. This removes your data from the device and, if cloud sync was on, from our servers. You can also email us to request deletion.
Does Family Pulse track my location? No. Location is only ever shared if you explicitly trigger SOS, and only for that moment. There is no background or continuous location tracking.
How do I cancel Family OS Premium? Manage or cancel your subscription in your device's Settings → Apple ID → Subscriptions (iOS) or Play Store → Subscriptions (Android).